[13:30] Virtual Help Desk (online)

SHARCNET provides an online help desk in an effort to smooth the transition for our new users. You can access the help desk via your web browser (note that a microphone and web cam is helpful for this, although not required). The purpose of the help desk is to provide support for the more novice user who has questions regarding usage, policies, job management, etc.; Note: we will not be able to provide detailed debugging, application or design consultation at these times. If you need more in-depth assistance, please contact one of our staff members directly.

To attend the help desk, simply direct your browser to:

http://my.dimdim.com/sharcnet/

during hours of operation (1:30pm to 2:30pm daily, excluding weekends and holidays). We ask that you use your SHARCNET username as your nickname for the session as it helps us keep track of who was there. The virtual help desk can make use of 2-way audio and video, and can share a browser as well as the desktops of the attendees and staff.

Note that you will require the Adobe Flash plug-in, which most people will already have installed; however, you will be prompted to install it when you connect if you don’t. If you have a web cam and microphone, the plug-in should detect them and offer to use them, however you should be able to receive video, audio and desktop presentation materials directly in your browser regardless. Additional information is available in the Online Training Centre.